A couple of ITSM Tricks/Bugs

Tip Number 1: Frontrange ITSM License Timeouts in 5.0.7.4

The following piece of code is in the Web.Config file in the ServiceManagement folder:
<fusionserverconfiguration instanceid="A210F41B9C0B4492AC54EE90566D51B6" connectionname="">
<usersessionmanagement sessionexpiration="20"/>
<licenseframeworksettings/>
</fusionserverconfiguration>

The line <licenseframeworksettings> seems to be redundant for the license timeouts. Removing that line of code (after making a backup) and reset the IIS.

After this the license server should release license sessions after the timeout specified in the (in minutes)

Tip Number 2: Field Validation Errors in Frontrange ITSM 5.0.7.4

When you select Validation on a field there is another field created in the background called {Fieldname}_Valid. If the field name is longer than 20 characters the field is created with the first 20 characters of the field name then “_Valid”. The issue occurs if you have 2 fields where the first 20 characters of the name are the same and both fields have validation (of any type). When you Commit you receive and error saying that the fields share the same validation but have different validation rules.

The solution is to remove validation from one field. Change the name of this field apply this change then re-add the validation.

ITSM TIP: LifeCycle in ITSM 5.0.7.x

Discovered something this morning working with Object Lifecycles today. The field used to determine an object's Lifecycle (at least in 5.0.7.x) cannot be a Logical or a Numeric field you must use a Text field.

"Unable to connect to FRS Application - Index out of bounds of the array" in ITSM 5.06 Patch 4

This error is due to an issue with the link into Outlook integration.

There is a really clear post on the issue on the Frontrange Forums .

The issue seems to be specific to MS Outlook 2003.

URGENT TECHNICAL NOTIFICATION FOR ALL iHEAT AND iGOLDMINE CUSTOMERS

Please be advised that Windows Update 931784, released 10 April 2007 is incompatible with all supported version of GO-Global for Windows 3.x on Windows Server 2003 (SP1 and SP2), Windows XP-SP2, and Windows 2000-SP4

The incompatibility only affects the iHEAT and/or iGoldMine Server and does not impact the Client machines.

FrontRange Solutions will release a compatibility upgrade as soon as possible.

General Availability of ITSM 5.0,7

FrontRange Solutions pleased to announce the General Availability of IT Service Management (ITSM) 5.0.7, English.

ITSM Release Version 5.0.7 includes some of the following enhancements and fixes:

· New enhanced FAD File

· New Inventory Module Features and Enhancements

· New Email Change Approval Process

· Approximately 40 Customer Escalation Issues

· Updated Documentation