Thursday, December 03, 2009

FUDs in ITSM 6.1.5/6.1.6

As some of you are probably aware, the FUD process is giving unexpected results for the ITSM 6.1.5 and 6.1.6. Whilst you’re able to create an upgrade set, importing the FUD on the target database results in an object reference error.


It seems that it will only error if my FUD included any field definitions. Anything else (quick actions, expressions, BR’s, triggers, panel defs) would still succeed in being imported.




There is a bit of a work around for this issue but it's not the prettiest solution and is not very customer friendly. I'm going to assume the version is 6.1.6 but it works equally well for 6.1.5


1. Create a FUD in your source system in 6.1.6
2. Open Administrator on a 2nd test version of target database in 6.1.1
3. Import the FUD (from the 6.1.6 system) into the Administrator in 6.1.1
4. Take the Definition set created by the FUD Process Import in the 6.1.1 Administrator and save in another location (provided the commit was successful)
5. Open Administrator on your normal Development Environment in 6.1.6.
6. Open the definition set saved in step 4 in the 6.1.6 Administrator
7. Commit.


This seems to solve the issue but as I said it's not pretty, fast or customer friendly

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