Wednesday, July 26, 2006

ITSM LDAP Connector and E-Directory.

There is an issue with ITSM 504 SP1 that results in duplicates when importing. Fortunately the new ITSM patch (Version 5.0, Build 5.0.4 SP1 Patch 2) solves this issue.

Here is a list of the other fixes in the patch (not that you have to install the patch on all client workstations as well as the server)

25172Database Permission Issue
27853Validation Constraints not enforced with Quick Action.
31007Associated Item Selector Problem
31304Older Patches are not removed under each Users Profile from add\Remove Programs
31852Button associated quick action fails on child record.
33771Rogue unattached queries are started for no reason and are difficult to delete due to CPU use nearly pegging at 86%
34132@Validated Prompt does not run in Dashboard until you pick a different group for Multi part for dashboard
35303Personal Dashboards are being lost. Do not show in UI, but exist in the DB.
35405CallTicket.Owner2 field returns error when clicking the drop down
35427 Printing does not work from Incident Object to Print the call ticket
37073Client does not prompt to save event when closing window
37369BP engine does not Clear a Scheduled event. There is no way to pause the Visy SLA Clock for Incidents
38008Changing the 3 Tier connection settings do not stick after making changes to Caching settings
38219@ validated Prompt on Dashboard part causes dictionary error when group with a large amount of data is returned
38781Category, SubCategory and Service fields values are defaulting when creating a new Incident.
38856Changing a field from Text to Memo deletes all customer data
38918Quick Action sending notification to CAB members with inserted ChangeID field, will insert the wrong number.
39079Object Reference Error on Import of FAD file with External Connection to HEAT
39082Unable to Refresh Call Log table with Customer database Error on Refresh of Call log table in Defintion Set
39127Problem\Change board hangs when selected through Smart client and the Problem\change board is none functional
39188Mapiutils.dll error not found when Login to Auto Deploy Client
39249 Unable to modify,delete,edit,copy, Personnel Dashboard after log out and login to the application
39252 @dateadjust does not work for quickactions
39281Validate window Pops when editing a child grid owner field
39298Able to drag and create mutiple grids columns by drag and drop of slitter bar
39311Refresh of Call Log and Profile table causes Endless loop in Edit set
39320Object Reference error on upgrade to 504 sp1 when sending change from Call Logging to ITSM with Customers database
39391Duplicate Entries using E-Directory LDAP Import (Fixed for SQLServer ONLY)
39565Unable to Search and Link Multiple Records from HEAT to Change or HEAT to Problem
39930 Negitive KnownErrorDuration because negative numbers are not allowed.
40408 Attachment upload and download issues in 5.0.4 sp1 & May 06 patch
40429Link Change from Drill down of Release from Change causes requested by field to be blank
40726Fusion Settings issues
41140Error logging into app with 071006 patch
41243adjust a date time does not follow regional settings
41245Format settings ignored with adjust a date time function
41467Search on newly created Kbases in Smart client display in XML format for search in Http://Servername/KMSelfServiceWeb/

Thursday, July 06, 2006

Error in Email listener with MSMQ

I came across this error in an ITSM 504 SP1 Patch 0606 system when implementing the Email Listener.

Error occured while reading and processing the email(s). Reason: Queue is not registered in the DS.

The listener processes the files and creates a Before and After Transform XML file but it doens't add the object into the system.

The following workaround will cause issues with business rules but will get the email listener working.

After Upgrade to 504 sp1 I receive the following Error Queue is not registered in the DS

Issue
Error Queue is not registered in the DS while creating new Incidents in application.
--------------------------------------------------------------------------------
Cause
Installer is setting the Business Process Flag to send events to BP Engine
--------------------------------------------------------------------------------
Resolution
1. Open AdminLoader.exe
2. Select System Settings
3. Select Server Settings
4. Select Business Process
5. Uncheck Send Events to Business Process Engine
6. Select Save
7. Select Close
8. Close Administrator
9. Start
10 Run Line
11. Type IISReSET