Windows Update KB920958 incompatible with iHEAT and/or iGoldMine for Windows on Windows 2000 SP 4

Windows Update KB920958 incompatible with iHEAT and/or iGoldMine for Windows on Windows 2000 SP 4

Please be advised that Windows Update KB920958 (re-released on September 26) is incompatible with iHEAT and/or iGoldMine for Windows on Windows 2000 SP 4. This incompatibility only affects the iHEAT and/or iGoldMine Server and does not impact the Client machines.

Customer Patch ITSM 504 SP1 Patch 4 is Available!

Customer Patch ITSM 504 SP1 Patch 4 is Available!
RM ID Title
40825 Dropdown boxes lose values when selecting save for SelfService portal with the Change Object
43805 Simple search type first letter no longer works
43459 Change warning dialog to please install 5.0.4 SP1
40877 User Presence is not obeyed when creating a Task.Assignment for a user.
40728 Refresh of HEAT Profile External table causes errors if field that is refreshed on table exists in the Grid
40947 Category field blanks out when used in SelfService.
41792 Installer will install even if you do not ITSM installed with Patch release
42099 BPEngine does not find Incidents created from an import that meet the past due requirements.
40874 User Presence settings are not obeyed on re-login.
40618 Exception thrown in Event viewer with Email Listener and Object reference error is seen in Event Viewer
41790 Installer does not check and verify version of ITSM being 504 sp1
43803 Lookup and F9 no longer function
4399 Tab Order incorrect on Incident form for Self Service
40983 Quick Action to create a child record errors: The system cannot find the file specified.
40594 Value in field different to value in database
40668 We used to specify the search panels and then dev took that away and made it default (it now automatically uses the panel that is defined as SearchEmployeeLayout(Layout) in the Profile.Employee Object--this actually changed prior to the very first release
41451 BP engine throws Object Reference issue not set to a instance of a object error on the Server in the BP engine Log file
43967 I found that if I do a custom client install of SP1 (choose install admin as well), when I install the 090506 patch build, it warns me with a message to please install ITSM5.04 before applying this patch
43261 ServiceManagementweb\Web.config was overwritten on Patch 3 Upgrade
40394 Dropdown values reverting to default when saving even though a different value is chosen within the web portal
43446 We need to figure out what to do with the Web.config since new patch does not install it.
43807 Object ref error in LDAP authentication setup
43909 Create Contains embedded relationship causes Validation error
42129 After install of Patch 2 Massive amounts of emails are going out each day for SLA changing from 0 to 1 BP engine is reporting Fail over and memory exception errors
41275 RM 35405 causing performance regression
33791
Large Memo text overlaps fields when printing.
37492 Hidden Fields show up on Printing a Incident record

pass

40396 Word Merge produces error if there are more than 255 characters in the number of fields being merged.
38835 Setting drill down to Parent in a mutliview dashboard breaks the VCR buttons.

? It brings up a group of 1 of 1 so VCR is disabled
43186 Dashboards->Dashboard part Center -> Chart Dasboard part - calendar window

pass
41335 Deletion of Form on Change object does not get dropped from FusionDef table and Form is still

present in AdminLoader.exe def set
42393 Adding a newly created dashboard part to a tabbed part will not stick in Administrator but does in client.
43191 .

Dashboards->Dashboard part Center -> MultiView Grid -> Run Time Options tab
41834 .

Background color is not showing in SMWeb or WebSelfService.

Unable Select Multiple Items in Seach and Link

This is an odd frustration that I found the other day which has a tendency to get you looking into all sorts of problems before you find the cause...

Version : ITSM 504 SP1 Patch 3

Symptoms: Create new Incident, Attempt to link multiple Inventory items by holding Shift Key and Clicking on Start and End of List.

Error: OK Button is not enabled.
Error occurs for ever search and link button on all relationships.

Workaround: Must Click on one record whilst holding CTRL key before OK button is enabled.

Issue with expressions in ITSM Web Client under NT Authentication

Error: (when using the standard web client)
Error executing rule:Business Object: ProblemField: KnownErrorDurationError executing rule Known Error Duration:Business Object: ProblemField: KnownErrorDurationObject type cannot be converted to target type.
or
Error executing rule:Business Object: ProblemField: IncidentCountError executing rule Problem Incident Count:Business Object: ProblemField: IncidentCountObject type cannot be converted to target type.

Version:
ITSM Version 504SP patch level 3 (081106) applied
Using SQL 2000 Database

Summary
The error seems to be related to any expression that is executed on a field on any object. This error occurs when trying to save the affected business object. Similar errors occur in the Self Service interface. Error occurs only when using the NT Authentication pass through.

Solution
The Solution to the error seems to be applying Patch3a (082506) to the system.

Have applied this to the site that was having the issue, restarted IIS and the users are now able to create Problem records without the error, via NT authentication.

Note: all web.config files (etc.) are overwritten as part of the patch process

New ITSM 5.04SP1 Patch 3a

The following issues have been fixed in the ITSM Patch-5.0.4.0608 - English release:


#40668 Be able to specify the search result form and grid
#4399 Tab Order incorrect on Incident form for Self Service
#40394 Dropdown values reverting to default when saving even though a different value is chosen within the web portal
#42099 BPEngine does not find Incidents created from an import that meet the past due requirements.
#40947 Category field blanks out when used in SelfService.