Heat Self Service Now Compatible with IIS 6

Previously all versions of HSS 8.x (including HSS 8.4) would only run on Windows 2003 Server in IIS 5.0 isolation mode.

This issue has been certified as resolved by the release of HAT Self Service 8.4.4 which has been certified gold. The download is available in the Drivers and Downloads section on our Support Site at http://Support.Frontrange.com. This version does not contain a schema change, although support strongly recommends that HEAT 8.4.4 Call Logging be updated on all client machines.

Below are the specific bug numbers with reference to this

• RM 15150 – HEAT Self Service now operates with ISS 6.0 without having to set to IIS 5.0 isolation mode.
• RM 32563 – First Level Support and HEAT Self Service Integration now works when using Windows 2003 Server.
• RM 40899 – Typical Installation now creates Virtual Directories when installing on Windows 2003 Server.
• RM 51309 – HEAT Self Service has removed the limitation to the number of Call Types supported.

ITSM 6.1 Release

ITSM 6.1 is available for new customers at this time. The version for existing customers 6.1.1 will be available around the June-August 2008 time frame.

An effort to update

Hi All, It's been a while since I've been updating this site but with ITSM 6.1 and GMEE both just around the corner there is likely to be a whole lot more content.

Also Frontrange have started their own community page at http://frsconnect.frontrange.com which will be worth checking out for information from other people with Frontrange product experience