New Scenery, New Direction

After a long stint (about 6 years) with my last employer I've made a move in a slightly different direction. Unfortunately this means there will be a little less emphasis on Microsoft CRM than there was previously.

I'm now largely working with in the realm of IT service management. The new product I'm working with is Frontrange's ITSM based on the ITIL Model.

The IT Infrastructure Library, ITIL (®), is a series of documents that are
used to aid the implementation of a framework for IT Service Management (ITSM).
This framework defines how Service Management is applied within specific
organisations. Being a framework, it is completely customisable for application
within any type of business or organisation that has a reliance on IT
infrastructure.

It's a step into an area I used to deal with a few years ago now with a much more powerful and flexible tool.

I'll still keep posting any useful CRM stuff as I find it but it will largely be dedicated to ITSM.