Self Service in ITSM and Security

Those of you that have seen the ITSM incident module in action would have noticed the "Show in Self Service View" check box.

You may not be aware however that this functionality does not work out of the box. To enable this functionality you need to edit the Security Group for SelfService and restrict access to the Journal.Notes Business object.

If you edit the Advanced functions for that object you can add a simple expression to select only those records where the 'Publish to Web' equals "TRUE". This will then limit all of the records that a SelfService user can see.