Monday, April 24, 2006

ITSM 504 SP1 Released

Here is the list of fixes in the latest ITSM patch:

RM Issue #

Title

22005

Could not connect to specified Demo Database after attachments changed to a UNC path

26453

Email is not executing if configured to send attachments

27341

Display issue with Incident total over 100 for ServiceManagementWeb

28745

Problem number on Problem Board is too small to read

29656

SQL 10001 error when searching for Change in HEAT/ITSM integration.

29660

Print Preview reveals error on dashboard charts

29731

Set a priority on newly created Incidents fire on a set priority field on Saved

29846

FSMT service timing out

29910

File listener stops or slows after processing few files

30103

App > Infrastructure Manager - WMI scan running - no progress indicator

30104

Scheduled Job – Job History – Finished field, its value is misleading

30105

Messaging - Transformations XSLT files - no comments inside files

30110

LDAP import - PRIMARY field empty in spite of the fact that email field is not

30115

IM- WMI Scan jobs ends up without clear reason

30117

Infrastructure Manager - On Demand Scan - Job DATA description non readable format

30121

KM - Knowledge Management integration with ITSM 5.0.4 - there is no sign of it

30126

WMI scan not being finished - probably due to exceeding the capacity of the license file

30128

Knowledge Management – web page (after login) - spelling error

30133

Quick Action -Parse Content From Field(s) - can't deal with empty line

30214

Redirect to session expiration page

30289

LDAP import memory usage is high with large users

30347

Cyrillic characters are not stored and displayed correctly

30385

Unable to create Associated Item Selector in ITSM 504

30514

Outlook integration - service management configuration (Outlook) - connection can't be establish or out of license error is being displayed

31313

Secondary Business Rule does not send Notifications out by email

31416

Error thrown when creating a CAB with Change Manager

31417

Cast error on login to Self Service

31612

Dashboard on Navigator does not display on ITSM Navigator

31613

Novell NSDInfo2Fusion Style Sheet fails to import in 504

31814

LDAP import is creating duplication of Primary Emails and FirstName/LastName and creates duplicates in the Profile table and fusionsecmap table

31970

Adding JPEG Image does not display in ServiceManagementWeb

32076

Business Rule fails for ITSM to write a child record off any raised event

32086

Attachment Path set to a HTTP:\\ causes application to be locked out of admin and Client

32491

Copying a Field from one perspective to another Causes Invalid Argument

32550

KM - Knowledge Management will not display existing XML files in Application

32553

KM - HPK to Knowledge articles are not found on search from Topic

32561

Export to Excel creates a single workbook for each record exported to a spread sheet

32564

HOP duration not calculated properly if HOP spans beyond Midnight

32731

From the Side Navigation Bar, if you link a duplicate Incident to a Problem, doesn’t display a message that shows "the Incident has already been linked."

32857

File Listener does not import the records to the Profile.Employee Object

32901

Priority' field doesn’t exist in the Change Module, but if we link a change to a Release, we have the Priority field in both Form and Grid views.

33111

Scheduler service brings in values to the address Business Object more then one time after re-import of users

33205

Failed Initializing For Connect to Fusion for Heat Login

33336

CI Object Link does not display link to other devices in a 360 degree View

33457

Change.SubCategory field is blanked out if memo field is altered.

33552

011806 Patch release causes a dump on system when attempting to Print

33554

Inserted field for report parameter does not work.

33565

Unable to save Change record in ServiceManagement Web

33660

Sort Filter in dashboard you loss original search criteria

33669

Cannot set properties for multiple controls at same time

33698

Primary key violation when using different logind

33786

BP engine stopped and created a 6.6 gig file called DOM.xml

33805

Business rules do not fire through HEAT integration.

33865

Drop down fields lock when using keyboard

33895

table Maintenance causes the system to crash and hang and causes the app server to shut down

33918

ServiceManagementWeb constrained fields on Resolution are blank until you refresh the page.

33921

Email Listener on POP3 continues to process READ Emails

33939

Cannot create more than 2 child records via CSS

33979

Taking a very long time to display when tabs CAB and Notification List are selected on Change.

33990

Update to ITSM does not occur if you change the category or subcategory from heat

34052

Customer would like to be able to alter the drop down limit to larger than 200 entries.

34080

SLA calculations are not working correctly in custom SLA database

34132

@Validated Prompt does not run in Dashboard until you pick a different group for Multi part for dashboard

34250

Error when canceling prompt to save

34251

Tab does not work after selecting dropdown value

34252

Refresh Issue in customer DB

34260

Unable to select properties on multiple fields

34270

SLA Time is incorrect by 2 hours

34275

Script error when changing impact Urgency

34316

Report parameter using IncidentID returns invalid value

34776

% wild card does not work in Inventory Management to limit what computers will be imported into the CMDB

34831

Sub Category' field blanks out when modifying description field and saving a Change object for ITSM/HEAT integration using the ITSMHEAT(Demo).fad file, Using ITSM Ver. 5.0.4, and HEAT 8.3.700 Build 14.

35426

SLA without Off set times places Ticket in RED after save.

35612

Imported SLA from a CSV file cause a miscalculation on the system and writes wrong value in the SQL table

36065

Auto Fill does not work correctly for HeatWeb Perspecitve for Heat\ITSM

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