ITSM LDAP Connector and E-Directory.

There is an issue with ITSM 504 SP1 that results in duplicates when importing. Fortunately the new ITSM patch (Version 5.0, Build 5.0.4 SP1 Patch 2) solves this issue.

Here is a list of the other fixes in the patch (not that you have to install the patch on all client workstations as well as the server)

25172	Database Permission Issue
27853	Validation Constraints not enforced with Quick Action.
31007	Associated Item Selector Problem
31304	Older Patches are not removed under each Users Profile from add\Remove Programs
31852	Button associated quick action fails on child record.
33771	Rogue unattached queries are started for no reason and are difficult to delete due to CPU use nearly pegging at 86%
34132	@Validated Prompt does not run in Dashboard until you pick a different group for Multi part for dashboard
35303	Personal Dashboards are being lost. Do not show in UI, but exist in the DB.
35405	CallTicket.Owner2 field returns error when clicking the drop down
35427	Printing does not work from Incident Object to Print the call ticket
37073	Client does not prompt to save event when closing window
37369	BP engine does not Clear a Scheduled event. There is no way to pause the Visy SLA Clock for Incidents
38008	Changing the 3 Tier connection settings do not stick after making changes to Caching settings
38219	@ validated Prompt on Dashboard part causes dictionary error when group with a large amount of data is returned
38781	Category, SubCategory and Service fields values are defaulting when creating a new Incident.
38856	Changing a field from Text to Memo deletes all customer data
38918	Quick Action sending notification to CAB members with inserted ChangeID field, will insert the wrong number.
39079	Object Reference Error on Import of FAD file with External Connection to HEAT
39082	Unable to Refresh Call Log table with Customer database Error on Refresh of Call log table in Defintion Set
39127	Problem\Change board hangs when selected through Smart client and the Problem\change board is none functional
39188	Mapiutils.dll error not found when Login to Auto Deploy Client
39249	Unable to modify,delete,edit,copy, Personnel Dashboard after log out and login to the application
39252	@dateadjust does not work for quickactions
39281	Validate window Pops when editing a child grid owner field
39298	Able to drag and create mutiple grids columns by drag and drop of slitter bar
39311	Refresh of Call Log and Profile table causes Endless loop in Edit set
39320	Object Reference error on upgrade to 504 sp1 when sending change from Call Logging to ITSM with Customers database
39391	Duplicate Entries using E-Directory LDAP Import (Fixed for SQLServer ONLY)
39565	Unable to Search and Link Multiple Records from HEAT to Change or HEAT to Problem
39930	Negitive KnownErrorDuration because negative numbers are not allowed.
40408	Attachment upload and download issues in 5.0.4 sp1 & May 06 patch
40429	Link Change from Drill down of Release from Change causes requested by field to be blank
40726	Fusion Settings issues
41140	Error logging into app with 071006 patch
41243	adjust a date time does not follow regional settings
41245	Format settings ignored with adjust a date time function
41467	Search on newly created Kbases in Smart client display in XML format for search in Http://Servername/KMSelfServiceWeb/