Tuesday, April 17, 2007

Linking closed incidents to problem records (ITSM 5.0.6.4)

There is a new feature in the Security Group Manager in Patch 4 of ITSM 5.0.6. This new feature allows you to link objects when in the final state provided they are in a ad-hoc relationships.

If this feature was selected on the Problem object it would allow Incidents to be linked once the Problem had reached final state. This would however allow any ad hoc relationship to be linked so you would have to managed which relationships you would allow by conditionally enabling the Tab linked to the relationship.

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