This error is due to an issue with the link into Outlook integration.
There is a really clear post on the issue on the Frontrange Forums .
The issue seems to be specific to MS Outlook 2003.
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A blog about issues, fixes and funky stuff I've found during my travels with the Frontrange ITSM, Microsoft CRM, SQL reporting Services, Crystal Reports, Goldmine, Heat (and anything else along the way) and now Service-Now
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