Customer Patch ITSM 504 SP1 Patch 4 is Available!
RM ID Title
40825 Dropdown boxes lose values when selecting save for SelfService portal with the Change Object
43805 Simple search type first letter no longer works
43459 Change warning dialog to please install 5.0.4 SP1
40877 User Presence is not obeyed when creating a Task.Assignment for a user.
40728 Refresh of HEAT Profile External table causes errors if field that is refreshed on table exists in the Grid
40947 Category field blanks out when used in SelfService.
41792 Installer will install even if you do not ITSM installed with Patch release
42099 BPEngine does not find Incidents created from an import that meet the past due requirements.
40874 User Presence settings are not obeyed on re-login.
40618 Exception thrown in Event viewer with Email Listener and Object reference error is seen in Event Viewer
41790 Installer does not check and verify version of ITSM being 504 sp1
43803 Lookup and F9 no longer function
4399 Tab Order incorrect on Incident form for Self Service
40983 Quick Action to create a child record errors: The system cannot find the file specified.
40594 Value in field different to value in database
40668 We used to specify the search panels and then dev took that away and made it default (it now automatically uses the panel that is defined as SearchEmployeeLayout(Layout) in the Profile.Employee Object--this actually changed prior to the very first release
41451 BP engine throws Object Reference issue not set to a instance of a object error on the Server in the BP engine Log file
43967 I found that if I do a custom client install of SP1 (choose install admin as well), when I install the 090506 patch build, it warns me with a message to please install ITSM5.04 before applying this patch
43261 ServiceManagementweb\Web.config was overwritten on Patch 3 Upgrade
40394 Dropdown values reverting to default when saving even though a different value is chosen within the web portal
43446 We need to figure out what to do with the Web.config since new patch does not install it.
43807 Object ref error in LDAP authentication setup
43909 Create Contains embedded relationship causes Validation error
42129 After install of Patch 2 Massive amounts of emails are going out each day for SLA changing from 0 to 1 BP engine is reporting Fail over and memory exception errors
41275 RM 35405 causing performance regression
33791
Large Memo text overlaps fields when printing.
37492 Hidden Fields show up on Printing a Incident record
pass
40396 Word Merge produces error if there are more than 255 characters in the number of fields being merged.
38835 Setting drill down to Parent in a mutliview dashboard breaks the VCR buttons.
? It brings up a group of 1 of 1 so VCR is disabled
43186 Dashboards->Dashboard part Center -> Chart Dasboard part - calendar window
pass
41335 Deletion of Form on Change object does not get dropped from FusionDef table and Form is still
present in AdminLoader.exe def set
42393 Adding a newly created dashboard part to a tabbed part will not stick in Administrator but does in client.
43191 .
Dashboards->Dashboard part Center -> MultiView Grid -> Run Time Options tab
41834 .
Background color is not showing in SMWeb or WebSelfService.
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