Frontrange ITSM Patch 0914 Details

The following list is all issues that were addressed as part of the ITSM Patch 503 0914

27005
Issue with merging fields in Conflict Resolution.
QuickClose now working in Client install as well as server install
Notifications and Triggers do not work in self service

23609
Problem with File Listener
Messaging attachments

23351
Events/Email not showing after 5.0.3 migration - rich text, pain text

23303
Layout and GoTo forms for relationships to a Business

23273
Cannot change Status once a save failed due to a required calculated hidden field being missing

23272
Date Searching intermittently uses UK and US date format Groups and search and link

23185
Triggers only fire when changes made through ITSM/Web Client. Needs to work through messaging

23184
Need to fire Business Rule from standard objects
Trigers with Expressions

23181
Email Listener stops after marking 3 emails for deletion

23179
Need to understand how to remove Items from Navigator and Menu

23165
Patch Installer open put in dll in c:\ drive Verify install to D drive

23163
If an existing contact is linked to a new group, the address data of the contact is filled with the address of that group

23146
Mutliple window using search search

22860
Trigger for record state and field in record change for related biz object not working

17392
Cannot edit when in final state with permissions enabled
Proxy Server bypass with exception list

25100
The "Send email" QuickActions eliminates line breaks so that the body of an email is not readable if you use the QuickActions, for example w replying to an email

25101
For HOPs that start PM and end AM the following error appears in the application when trying to save a ticket:
saving a ticket with a Support Center produces the following error: See comment for error
F9 Drop down display 200+ and list Display column not stored
1. no drop down OTC group
2. combo drop down
a. In list select and populate
b. Beyond drop list populate and add to list
3. Constrained
4. >200 list. If list > 200 do not cache only last record show whole list
Presence Mgmt
Dashboard Grid color based on expression
Search Prompt for text and dates
System must prevent that a file/attachment is overwritten, when a new file/attachment with same name is uploaded. System must resolve name conflicts.
It must be possible to choose the destination where a user wants to save a download to. Currently system saves automatically to some location and it is not immediately transparent where to.
System must support concurrent working on tickets by a more flexible and intelligent locking mechanism. Current scheme not useful
Dasboard Grid column memory
Quick Action Execute Sort order
Search Result sort order -- configurable in Admin
Licensing issues surrounding 'Open New Window' button
Service Save -- should not prompt for invalid state proxy Authentication
_valid -- modify validated field an export/import to empty db
SS NT auth
Ad Hoc - overwrite
Validate saved def set
ITSM/HEAT view
From address in notification
Specified cast not invalid
Company name in New contact FNTS

24663
Validate field with no grid defined -- Exception used to occur should handle better now

22664
Quick Close Error when using the Quick Close Icon. The data in the resolution details appears to be erased and the Quick Close Error message display a dialogue box with the Resoltion details empty.

25346
Cannot Login to Web App Multiple times

24208
Problem linking OpenText 'Contacts' to 'Groups'
In the OpenText system, select a 'Group' record.
Click on the 'Contact' Tab.
Click to link a contact to this group.
Select a contact from the search list.
The contact is shown in the grid against the group.
Save the Group.
Refresh the Group.
The contact has disappeard from the grid.
commit with large data
Login time with large amount of users in db

25088
Keystrokes in validation fields does not "dirty' field

25119
Config in attachment is causing read only error with export to excel action

25006
Dashboard/Dashboard part Security is not working as expected Prompt to save with no changes made
Clear Associated item selector - quick action
Grid view and search in bus ob maintenance

25013
Attachments with Proxy server

25013
Attachments with proxy bypass Reports

25066
Unhandled exe when navigating through app pass LDAP Schedular (command line)
1. Initial import
2. Scheduled run new account
3. Scheduled run update account
Audit History no adding records
Create child record in change BP engine

26318
Edit/add associated item selector