Frontrange ITSM Patch 1021 Details

The following issues are addressed by the 1021 patch for ITSM version 5.03.
29019 Dasboard parts not making it into FUD
29018 Fud Commit with Role
29022 Compare tool error with new perspective
28866 Quickactions, triggers, Bus rule will not import from FUD
29023 New field on existing object won't import with compare
28866 Quickactions, triggers, Bus rule will not import from FUD
Unhandled exception error. Users could continue.
?FRS RM # 25066
25401 Cannot scroll through dropdown lists using arrow keys (Curtis)
25224 Unhandled Exception Error 慟uit? button removed
Grid views/search capability in Bus. Obj. Maint.
F#25241 Dashboard does not remember last position of cursor.
26621 Temporarily displaying wrong record from grid views. The amount of time to display the correct record varies
?? Session timeouts
?? Audit History not updating
25401 SLAs do not refresh when a different service is selected
28223 Non-Relational tab added to layout as last tab does not display after commit


28230 Employees cannot use similar Login IDs
28221 Export/importing data with FUD only works for 8 records 0914
Issue with merging fields in Conflict Resolution.
QuickClose now working in Client install as well as server install
27005 Notifications and Triggers do not work in self service
0908-A
23609 Problem with File Listener Messaging attachments
23351 Events/Email not showing after 5.0.3 migration - rich text, pain text
23303 Layout and GoTo forms for relationships to a Business
23273 Cannot change Status once a save ed due to a required calculated hidden field being missing
23272 Date Searching intermittently uses UK and US date format Groups and search and link
23185 Triggers only fire when changes made through ITSM/Web Client. Needs to work through messaging
23184 Need to fire Business Rule from standard objects
Trigers with Expressions
23181 Email Listener stops after marking 3 emails for deletion
23179 Need to understand how to remove Items from Navigator and Menu
23165 Patch Installer open put in dll in c:\ drive Verify install to D drive
23163 If an existing contact is linked to a new group, the address data of the contact is filled with the address of that group
23146 Mutliple window using search search
22860 Trigger for record state and field in record change for related biz object not working
17392 Cannot edit when in final state with permissions enabled
Proxy Server bypass with exception list
25100 The "Send email" QuickActions eliminates line breaks so that the body of an email is not readable
if you use the QuickActions, for example w replying to an email
25101 For HOPs that start PM and end AM the following error appears in the application when trying to save a ticket:
saving a ticket with a Support Center produces the following error: See comment for error
F9 Drop down display 200+ and list Display column not stored
1. no drop down OTC group
2. combo drop down
a. In list select and populate
b. Beyond drop list populate and add to list
3. Constrained
4. >200 list. If list > 200 do not cache only last record show whole list
Presence Mgmt
Dashboard Grid color based on expression
Search Prompt for text and dates
System must prevent that a file/attachment is overwritten, when a new file/attachment with same name is uploaded. System must resolve name conflicts.
It must be possible to choose the destination where a user wants to save a download to. Currently system saves automatically to some location and it is not immediately transparent where to.
System must support concurrent working on tickets by a more flexible and intelligent locking mechanism. Current scheme not useful
Dasboard Grid column memory
Quick Action Execute Sort order
Search Result sort order -- configurable in Admin
Licensing issues surrounding 'Open New Window' button
Service Save -- should not prompt for invalid state
proxy Authentication
_valid -- modify validated field an
export/import to empty db
SS NT auth
Ad Hoc - overwrite
Validate saved def set
ITSM/HEAT view
From address in notification
Specified cast not invalid
Company name in New contact FNTS
24663 Validate field with no grid defined -- Exception used to occur should handle better now
22664 Quick Close Error when using the Quick Close Icon. The data in the resolution
details appears to be erased and the Quick Close Error message display a
dialogue box with the Resoltion details empty.
25346 Cannot Login to Web App Multiple times
24208 Problem linking OpenText 'Contacts' to 'Groups'
In the OpenText system, select a 'Group' record.
Click on the 'Contact' Tab.
Click to link a contact to this group.
Select a contact from the search list.
The contact is shown in the grid against the group.
Save the Group.
Refresh the Group.
The contact has disappeard from the grid.
commit with large data
Login time with large amount of users in db -
25088 Keystrokes in validation fields does not "dirty' field
25119 Config in attachment is causing read only error with export to excel action
25006 Dashboard/Dashboard part Security is not working as expected
60 Prompt to save with no changes made
Clear Associated item selector - quick action
Grid view and search in bus ob maintenance
25013 Attachments with Proxy server
25013 Attachments with proxy bypass
Reports
25066 Unhandled exe when navigating through app
LDAP Schedular (command line)