Known Issues and Fixes for

The following lists are known issues and the issue that have been fixed in the 5.04 release of Frontrange ITSM
Known Issues:

29835 - User may get error message when entering invalid path in “Send or update Task Item” or “Send or update Task Item” Quick Actions

29756 - Outlook Integration: User may get error message in Outlook integration component when testing multiple connections. Users may need to close the Preferences dialog and reopen the dialog before testing the connection.


Fixed issues in 5.04:

17392 - Cannot edit record when in final state with permissions enabled Proxy Server bypass with exception list

22664 - Quick Close Error when using the Quick Close Icon. The data in the resolution details appears to be erased and the Quick Close Error message display a dialogue box with the Resolution details empty.

23163 - If an existing contact is linked to a new group, the address data of the contact is filled with the address of that group

23179 - Need to understand how to remove Items from Navigator and Menu

23181 - Email Listener stops after marking 3 emails for deletion

23184 - Need to fire Business Rule from standard objects Triggers with Expressions

23269 - Layout and GoTo forms for relationships to a Business Object Group does not display correct Group Member Form

23272 - Date Searching intermittently uses UK and US date format Groups and search and link

23273 - Cannot change Status once a save failed due to a required calculated hidden field being missing

23303 - Layout and GoTo forms for relationships not working

23351 - Events/Email not showing after 5.0.3 migration - rich text, plain text

23609 - Problem with File Listener Messaging attachments

24322 - Delete Profile record from front-end application allows tickets to be created in Application with record being deleted

24633 - Could Not Link Item: Enumeration already finished" error message

24663 - Validated field with no grid defined

25013 - Attachments with Proxy server not working

25013 - Attachments with proxy bypass Reports not working

25066 - Unhandled exe when navigating through app LDAP Schedular (command line)

25088 - Keystrokes in validation fields does not "dirty' field

25100 - The "Send email" QuickActions eliminates line breaks so that the body of an email is not readable if you use the QuickActions, for example w replying to an email

25119 - Configuration in attachment is causing read only error with export to Excel action

25301 - User status no longer appears next to name in drop downs

26539 - Deleting an employee.profile record is not deleting the record.

27005 - Notifications and Triggers do not work in self service

28221 - Export/importing data with FUD only works for 8 records Issue with merging fields in Conflict Resolution.