Thursday, November 03, 2005
Trap for young players... in ITSM 5.04
Apparently the new 5.04 version of ITSM has no migration tool. This version has been released for implementation only with new customers. There is plan to release a migration tool from 5.03 later in the month, which (I imagine) would be similar to the upgrade from 5.02. At this point it is not clear what aspects of the system fail to work by simply importing a 5.03 FAD into a 5.04 system. On first inspection it appears the system imports without error, however I'll post up anything I find once I complete some more testing.
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2 comments:
You make me cry.
With the crying.
Currently adding a fad from a 503 to the 504 system seems to plays with the RECID creation. Basically resulting in the following error:
Error adding Incident business object.
'INSERT INTO Incident (Field, Field, Field)) VALUES(Data, Data, Data)' failed. Cannot insert duplicate key in object 'Incident'.
The statement has been terminated.
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