This is an issue that I used to get a lot with the implementation of Heat Self Service but I haven't seen it for a while.
Error '8002802b' Element not found. /HEATSelfService/global.asa, line 16
This is basically due to the system having difficulty accessing the catalog (HFW) file for the Heat System
1. Stop the WWW Service
2. Delete the .HFW file from the C:\Program Files\HEAT
3. Delete LD, SC, WD from HKEY_Local_Machine\Software\Frontrange Solutions\HEAT Self Service
4. Start WWW Service
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